Workplace conflict

Danielle Dana describes workplace conflict as;
'A condition between or among workers whose jobs are interdependent, who feel angry, who perceive the other as being at fault and who act in ways that cause a business problem'

Causes of workplace conflict

• Poor interpersonal relations
• Poor working practices
• Organisational friction
• Discrimination
• Harassment
• Lack of communication

So what if there is conflict?

As well as being stressful, unpleasant, distracting, intrusive, and annoying, conflict costs money.

There are many hidden costs of conflict;
Absence, Poor performance, Labour turnover, Sabotage, Use of formal procedures, Legal action, Industrial action, Poor decisions, Complaints, Time wasted.