• It can be applied at any stage of a workplace conflict and is relatively speedy.

• Cost effective compared with formal action or an employment tribunal.

• Reduced stress levels.

• Reduced sickness absence.

• Improvements in productivity, and morale amongst staff.

• Improved communication and working relationships.

• Sustainable solutions, which are flexible and can accommodate each participant's needs, goals and aspirations.

• Potential remedies to conflict that are not available through adversarial policies and practices.

• Eases transition back to work when harassment procedures have been invoked, or after long term sickness absence.